Platform — INSUREU2 AI Operational Intelligence

The Platform

One connected
operational environment.

Real-time guidance, workflow intelligence, and performance visibility — working together inside a single platform built specifically for insurance organizations.

Real-Time Guidance Workflow Intelligence Performance Visibility Auto Documentation

Real-Time Guidance

The right prompt,
at the right moment.

While your agents are live on calls, INSUREU2 AI analyzes the conversation and surfaces contextual guidance — exactly when and where it's needed. No post-call coaching required. No relying on agent memory.

The operational knowledge of your best people, delivered to every agent, on every interaction.

Discovery questions and objection handling cues
Cross-sell and coverage opportunity prompts
Compliance and underwriting reminders
Workflow and servicing guidance
Retention support during cancellation calls
Real Time Guidance
RTG analytics and interaction metrics
RTG Insights
Total RTGs
693
Interaction %
12.3%
Acknowledge %
7.0%
Dismiss %
5.3%
Not Clicked
87.7%
Documentation
Case Notes
Times Shown 192
Interaction 7.9%
1.6%
Acknowledge
6.3%
Dismiss
Cross-Sell
Auto Bundle Opportunity
Times Shown 64
Interaction 11.0%
4.7%
Acknowledge
6.3%
Dismiss
Policy Update
Auto Change – Vehicle
Times Shown 112
Interaction 11.6%
8.0%
Acknowledge
3.6%
Dismiss
Service
Auto Coverage Review
Times Shown 50
Interaction 16.0%
12.0%
Acknowledge
4.0%
Dismiss

Workflow Intelligence

Your knowledge base,
instantly accessible.

Agents retrieve SOPs, carrier guidelines, coverage clarifications, and underwriting rules in real time — without interrupting the call or pinging a manager.

The platform becomes the institutional knowledge infrastructure of your organization, reducing dependency on tribal knowledge and eliminating onboarding bottlenecks.

Instant access to SOPs and workflow procedures
Carrier guidelines and underwriting rules on demand
Coverage and servicing clarification in real time
Reduces manager interruptions and support dependency
New agent ramp time reduced significantly
Agent Performance
Individual agent metrics and engagement
Per Agent
AgentConversationsAvg TimeRTG %SentimentAdoption
AG
Agent 1
1933m 57s37%9288
AG
Agent 2
1635m 18s3%8572
AG
Agent 3
1473m 20s4%9491
AG
Agent 1
Performance Details
Coaching Intel
Conversations
193
Avg Time
3m 57s
Sentiment
92
Adoption
88
RTG Engagement
Interaction Rate37%
Acknowledgement Rate45%

Performance Visibility

Lead your agency
proactively, not reactively.

INSUREU2 AI transforms live operational activity into real-time visibility for leadership. No more waiting for weekly reports or discovering problems after they've already impacted your business.

See performance, sentiment, call intelligence, and compliance data as it's happening — and lead with the clarity of someone who has already seen the whole picture.

Agency-wide and per-agent performance scores
Sentiment tracking across all customer interactions
Call volume and contact driver intelligence
Coaching insights surfaced automatically
Compliance and adoption visibility
Agency Performance Overview
All agents · Last 30 days
Overview
Conversations Observed
897
Avg Conversation Time
5m 25s
Conversation Focus Time
5m 28s
Case Notes Generated
897
Case Notes Used
141
Case Note Usage Rate
16%
87
Agency Adoption Score
Excellent performance
69
Engagement Score
Excellent performance
78
Operational Performance
Excellent performance

Auto Documentation

Every interaction,
automatically documented.

INSUREU2 AI generates structured case notes, CRM-ready summaries, and workflow outputs automatically at the end of every interaction — accurate, consistent, and requiring zero manual effort.

No more after-hours catch-up. No inconsistent notes written hours after a call. Every interaction produces a clean operational record the moment it ends.

Structured case notes generated per interaction
CRM-ready summaries pushed automatically
Post-call workflow outputs and follow-up support
Consistent documentation across every agent
Audit-ready records without additional effort
Sentiment Analysis
Agent and customer sentiment tracking
Customer Experience
♡ Overall Agency Sentiment
72%
Positive
24%
Neutral
4%
Negative
Agent Sentiment Distribution
Positive
Neutral
Negative
75%Positive
20%Neutral
5%Negative
Customer Sentiment Distribution
Positive
Neutral
Negative
68%Positive
28%Neutral
4%Negative
Call Volume by Contact DriverCall Intelligence
📞Service
Volume 340
Avg Time 5m 12s
82% Pos15% Neu3% Neg
📞New Business
Volume 142
Avg Time 6m 30s
75% Pos21% Neu4% Neg
📞Renewals
Volume 98
Avg Time 5m 40s
73% Pos23% Neu4% Neg
📞Claims
Volume 102
Avg Time 7m 20s
65% Pos30% Neu5% Neg

One Connected System

Every layer works together.

INSUREU2 AI isn't a collection of features bolted together. It's a unified operational environment where guidance, knowledge, documentation, and visibility all reinforce each other — creating an agency that operates more intelligently at every level.

👤
Agents & Producers
Live on every call
INSUREU2 AI
Operational Intelligence Layer
📋
Workflows & Knowledge
SOPs, guidelines, procedures
📊
Leadership Visibility
Real-time performance data

See It Operating

Watch the platform inside
a live insurance call.

A guided walkthrough of every capability — operating in a real insurance interaction. Not slides. Not a script.

No commitment required. See the platform before any conversation.